Terms of Service

By using this website and purchasing products from Rich Fix Hair & Trichology, you agree to the following terms and conditions.

All information provided on this website is intended for general informational purposes. Product descriptions and recommendations reflect cosmetic hair and scalp care practices and are not intended to diagnose, treat, cure, or prevent any medical condition.

Customers are responsible for reviewing product ingredients and instructions before use. Rich Fix Hair & Trichology is not responsible for adverse reactions caused by misuse or failure to follow product instructions.

We reserve the right to update product information, pricing, or availability at any time.

Privacy Policy

Rich Fix Hair & Trichology respects your privacy and is committed to protecting your personal information.

When you place an order or contact us through this website, we may collect information such as your name, email address, shipping address, and payment details in order to process your order and provide customer service.

Your information will only be used to:
• Process orders
• Communicate about purchases or services
• Improve customer experience

We do not sell or share personal information with third parties except when necessary to process payments, ship orders, or comply with legal requirements.

Our website may use cookies or analytics tools to understand how visitors use the site and to improve website performance.

By using this website, you consent to this privacy policy.

Shipping Policy

Orders are typically processed within 3-5 business days after payment is received.

Once an order has been shipped, customers will receive tracking information when available.

Shipping times may vary depending on the carrier and destination.

Rich Fix Hair & Trichology is not responsible for delays caused by shipping carriers, weather conditions, or incorrect shipping information provided at checkout.

If a package is lost or damaged during shipping, please contact us so we can assist in resolving the issue.

Refund Policy

Due to the hygienic nature of hair and scalp care products, all product sales are final once opened or used.

Returns

Unopened and unused products may be returned within 30 days purchase if they remain in their original packaging and condition.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us immediately so we can assist with a replacement or refund.

Refund Processing

Approved refunds will be issued to the original form of payment once the returned item is received.

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Trichology / Medical Disclaimer

Information provided on this website is for educational and informational purposes only.

Rich Fix Hair & Trichology provides cosmetic hair and scalp care guidance based on trichology principles. However, the information on this website is not intended to replace medical advice, diagnosis, or treatment from a licensed healthcare provider.

Customers experiencing medical conditions affecting the scalp or hair should consult with a qualified medical professional.

Products sold on this website are cosmetic hair care products and are not intended to diagnose, treat, cure, or prevent any disease.